Privacy Policy for Concrete Wave Supply

This Privacy Policy explains how Concrete Wave Supply collects, uses, and protects information when you use our site and services. We are committed to protecting your privacy and handling your data transparently and securely, in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you interact with our site or use our services, we may collect various types of information, including:

Information you provide directly to us, such as your name, shipping address, billing address, payment details (processed securely, often via third parties), email address, phone number, and account login credentials when you place an order, create an account, sign up for lessons or workshops, or contact us.
Information about your transactions with us, including details of products purchased, services used, and order history.
Information collected automatically when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and site navigation paths. This information is collected through cookies and similar tracking technologies.
Information you may provide when participating in surveys, contests, or promotions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders, manage payments, and arrange for shipping and delivery of products.
To provide the services you request, such as custom skateboard assembly, lessons, workshops, and gear repair.
To create and manage your online account.
To communicate with you about your orders, services, account, and respond to your inquiries.
To improve our products, services, and our online platform, and understand how our site is used.
To personalize your experience on our site.
To send you marketing communications about products, services, offers, and events that may be of interest to you, based on your preferences or where permitted by law. You can opt-out of these communications at any time.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.

3. Sharing Your Information

We may share your information with third parties only in specific circumstances:

With service providers who perform functions on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, customer support, marketing assistance, and order fulfillment. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
With business partners or affiliates in connection with promotions or services, where you have consented.
In response to legal process, such as a subpoena, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With your consent or at your direction.

We do not sell your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and store against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information under certain circumstances.
The right to restrict the processing of your personal information.
The right to object to the processing of your personal information (e.g., for direct marketing).
The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

6. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings, but disabling certain cookies may affect the functionality of our site.

7. Children's Privacy

Our site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us by mail at:

Concrete Wave Supply
4550 Convoy Street, Suite 105
San Diego, California, 92111
USA